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519-743-0205

info@josephco.ca

HOURS OF OPERATION:

Monday to Friday:

8:00am - 4:30pm

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OUR COMPANY SCRAP METAL RECYCLING WASTE MANAGEMENT SUSTAINABILITY BLOG CONTACT US

Joseph and Company’s Accessible Customer Service Plan

 

Providing Goods and Services to People with Disabilities

 

Joseph and Company Inc is committed to excellence in serving all customers including people with disabilities.

 

Assistive Devices

 

We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

 

Communication

 

We will communicate with people with disabilities in ways that take into account their disability. Accessible formats and communications supports will be made available upon request through mail, telephone/TTY relay service, fax, email or in person as follows:

 

Efraim Tsarfati, Business Manager

Joseph and Company

257 Victoria Street North

Kitchener, Ontario N2H 5C9

Phone: (519) 743-0205

Fax: (519) 743-9341

Email: info@josephco.ca

 

Service Animals

 

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

 

Support Persons

 

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

 

Notice of Temporary Disruption

 

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Joseph and Company Inc will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

 

The notice will be placed at the Front Counter.

 

Training

 

Joseph and Company Inc will provide training to all employees, volunteers, subcontractors and others who deal with the public or other third parties on their behalf.

 

This training will be provided to staff within the first two weeks of their hire, and to volunteers subcontractors and others within their first 2 weeks of engagement to provide services on the behalf of Joseph and Company.

 

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Joseph and Company Inc’s accessible customer service plan
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • How to use the relay service for TTY in cases where there is a customer who requires the use of such service
  • What to do if a person with a disability is having difficulty in accessing Joseph and Company Inc’s goods and services
  • Records are kept for any training that is provided, including dates the training is completed and the names of individuals in attendance

 

Training will also be provided when changes are made to this accessible customer service plan.

 

Feedback Process

 

Customers who wish to provide feedback on the way Joseph and Company Inc provides goods and services to people with disabilities can contact Efraim Tsarfati, Business Manager, through mail, telephone/TTY relay service, fax, email or in person as follows:

 

Efraim Tsarfati, Business Manager

Joseph and Company

257 Victoria Street North

Kitchener, Ontario N2H 5C9

Phone: (519) 743-0205

Fax: (519) 743-9341

Email: info@josephco.ca

 

A response to the feedback will be provided within 15 business days. Complaints will be addressed according to Joseph and Company Inc’s regular complaint management procedures.

 

Accessible formats and communications supports for this feedback process will be provided or arranged upon request through mail, telephone/TTY relay service, in person, or email to info@josephco.ca.

 

Modifications to this or other policies

 

Any policy of Joseph and Company Inc that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.